Dubai Islamic Bank

Useless, more customer service counter but presently working 2 counter also systems server down , a very bad experience with dib ,every one minute will important for as but get a long time to reach, bullsed😡😡😡😡😡😡😡😡😡😡😡😡😡

I sold my car through bank finance of DIB. (15-12-2021) I did registration transfer and hand over the car.Bank person Ahmed told me 3 days time will take to get my cash cheque.today my fourth day I ask the person who deal with the loan Mr Ahmed ( Muroor branch). I ask him what about my money, and he said may take 2 days more. I told him I want to buy a car, with this money. And he replied me he don't have car business and he cut the phone. I call him several times, and didn't answer.( keep cut the call ). I am not the customer of DIB. But this attitude of the people, how to deal with bank. Afterwards I got a call from delivery section Mr Hany, such a nice person regarding my cheque , I spoke to him. He say sorry. Please Don't go to Mr Ahmed if you have any bank related quires.

Went to open an account, offered no information on various services offered. Submitted my documents, weeks go by, no follow up or care. Normal banks have offers for people joining! Employees here don't even care! This was me trying to open an account, imagine how their service will be when I actually need help?

Beautiful services, branch manager are so helpful thank you

I am happy with swift services of bank.

As usual DIB has not disappointed for receiving the slowest service ever! For signatures updating query have spent more than 2 hours there. I wish we should have another way to do it and sincerely hope that someone from the management will read this, please schedule competent staff to sit there and finish of the customer queries quickly.

One of the most pleasant banking experiences I've ever had. DIB offer various solutions to multiple problems and has a wide-range of services offered. At this particular branch, the customer service is fantastic. Even being greeted by a friendly security gaurd who helps you to locate your desired services. The wait times are quick and even on the busiest day, one can expect to be helped quickly. I personally would reccomend Ahmed for both business and personal banking needs. He is very well versed and up to date on the most current solutions available to support customers. Ahmed was also available during afterhours to answer any questions or concerns, and it was greatly appreciated. He is honest, helpful, and commited to giving customers multiple and suitable options for meeting your banking needs.

Get more staff .. the customer has to wait for 1 hour minimum to get served ?! No wonder

Waited almost 1 hrs with my ticket number and I did not get served. Everytime a new customer came get served before us they told me they are vip clients, since that branch is surving vip first and ignoring other customer then you could name it as a vip branch only and don't waste other customer time.

Unfortunately they don't care about customers' time. The service is not good at all. Only 1 employee is working in the teller department. Not recommended to visit this branch.